Lay-By

Supernova Footwear offers all its customers the convenience of placing items on lay-by for a period of 6 weeks. Supernova Footwear reserves the right to cancel any lay-bys not paid in full and collected by this time. 

CREATION
  • Lay-by period is for a maximum of 6 weeks.
  • A non-refundable deposit of a minimum of 10% of the total purchase value must be paid to secure the lay-by
  • Lay-by facility is not available for online purchases. 
  • Lay-by is not available on clearance or sale products. 
  • You can collect your purchases as soon as you have paid in full for the lay-by.

CANCELLATION

  • The customer or the store has the right to cancel a lay-by whilst the Lay-By is still awaiting payment.
  • The cancellation charge on any lay-by is 10% of the total purchase price.
  • If the customer cancels the lay-by before the due date they have the right to a refund of any additional payments made, minus the cancellation charge.
  • If the store cancels the lay-by the customer will be refunded all payments made, minus the cancellation fee.
  • Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
  • The cancellation charge is applied to compensate the selling, storage and administration costs of Supernova Footwear.
  • No items can be taken by the customer until the entire lay-by has been paid in full. 

NON PAYMENT/NON COLLECTION

  • It is your responsibility to make regular lay-by payments and collect your purchases by the due date. 
  • Failure to make payments by the due date will be treated as cancellation of the lay-by. 
  • Customers will be contacted as per above to advise of pending cancellation.

OTHER TERMS

  • Your personal information will be used by Supernova Footwear to administer the lay-by, and may include the use of third parties to send reminders via letter or email if required. 
  • Supernova Footwear respects customer privacy and will only use your personal information in accordance with our Privacy Policy.
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