ONLINE REFUNDS, RETURNS AND EXCHANGES

SUPERNOVA FOOTWEAR online (www.supernovashoes.com.au) will happily exchange or return any unworn full priced merchandise within 14 days from the date received. All care must be taken when trying on your new merchandise and all items must be returned in an unmarked condition, in their original packaging, unworn and free from wear or damage.

All return costs are at the customer’s expense. Supernova Footwear is not responsible for return shipping costs. All exchanges are based on stock availability, and are shipped back to you at a flat rate of $10. Refunds will be issued for the cost of the item and exclude any original shipping costs.

We reserve the right to decline an item for exchange or refund if:

  • The return was made after 30 days
  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original and undamaged box or packaging

We will contact you if any items are deemed not eligible for a refund.

Each order is shipped with a Supernova Footwear Online store return form. This must be completed and sent back with your item(s) to:

 

SUPERNOVA FOOTWEAR

Online Returns/Exchanges

Shop 3, 31/33 Dunn Bay Road

Dunsborough WA 6281

 

All merchandise is inspected prior to shipping. If you believe you have been sent a faulty or defective item, please contact Supernova Footwear immediately. You can contact us via telephone: (08) 9759 1166, or via email: shop@supernovashoes.com.au

Refunds, repairs, replacements or store credits may be given where goods are deemed faulty or defective.

REFUNDS

Once returns are received in our store, our team will determine whether the product is eligible for a refund.

Our Sales Team will send you an email to let you know that you are eligible for a refund. We will then arrange a suitable time to contact you via phone to process the refund, as per our Privacy Policy Supernova Footwear does not collect credit card information. Once your refund has been processed, please allow 1-10 business days (depending on your financial institution) for the funds to appear in your account.

The refund will be credited back to the same credit card account that you paid from.

Please Note: During peak trading times (including but not limited to Christmas holidays and sale periods) refunds may take slightly longer to process.

If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.

 

PRICING AND GST

All prices on the www.supernovashoes.com.au are quoted in Australian dollars and include GST.

All prices are subject to change. All prices displayed on this supernovashoes.com.au are only valid online at the time shown.


ONLINE STOCK AVAILABILITY

Supernova Footwear online attempts to present the availability of stock accurately however stock availability constantly varies. Every effort is made to represent the stock being valid and available at the time shown.

If an ordered item isn't physically available or we are unable to fulfil your order we may at your discretion arrange an alternative product or will provide a full refund or store credit.


ORDER CANCELLATIONS

Once you have placed your order, Supernova Footwear are unable to cancel, add, remove or make changes to your order including your delivery details, items, quantities, colours, sizes or removing the items from your order. Please take care in processing your online order.

Supernova Footwear reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don't reasonably believe we can successfully complete delivery

Supernova Footwear will attempt to notify you before cancelling your order

Please note that our Online policy differs from our in-store policy.

 

INSTORE PURCHASES, RETURNS AND EXCHANGES

SUPERNOVA FOOTWEAR is happy to offer an exchange or in store credit for unworn, full priced merchandise returned within 14 days of purchase upon presentation of store receipt. Please choose carefully, as we do not offer refunds for change of mind.

We reserve the right to decline an item for a refund or exchange if:

  • The return was made after 30 days
  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original and undamaged box or packaging

Refunds, Repairs, Replacements or store credits may be given where goods are deemed faulty or defective.

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