SHIPPING

The SUPERNOVA FOOTWEAR online store currently delivers within Australia only.

For enquiries relating to orders outside of these areas, please contact info@supernovashoes.com.au

ONLINE SHIPPING COSTS

SUPERNOVA FOOTWEAR online offers free standard shipping for all Australian orders placed online over $100.

Method

     RATE    

Standard Domestic Parcel Post  (per unit) with signature

Online orders Over $100 

FREE

Standard Domestic Parcel Post (per unit) with signature 

Online orders under $100

$10

  • All orders are sourced and dispatched from our store nationally.
  • Orders are sent via Australia Post, parcel post and a signature is required on delivery.
  • Australia Post delivers during normal business hours (Monday- Friday, 9am-5pm), excluding public holidays.

Please allow 1-3 business days for your item to be processed. Once we have dispatched your item, you will receive an email confirmation with your tracking number.

Orders can be tracked using http://auspost.com.au/track/. Once your order has shipped from our store, please directly contact Australia Post with any inquiries about the status of your package: 13 76 78.

Please see the below table for delivery times to domestic destinations. Please note that these times do not include processing time, and are a guide only. 

REGION

STANDARD

EXPRESS

Australian Metro and capital cities

5-7 business days

1-2 business days

Australian Regional & Country

Approximately 5 to 10 business days depending on destination

2-4 business days

 *please note SUPERNOVA FOOTWEAR cannot accept responsibility for delays in postage due to set backs within Australia Post once the parcel has been dispatched from the store. 

INSURANCE

Should you wish to insure your items during transit, SUPERNOVA FOOTWEAR can provide insurance cover through Australia Post at an additional charge. "Extra Cover" is calculated at $1.50 per $100 or part thereof and up to a maximum of $5,000.

If you would like to add insurance to your purchase please advise us instore and this will be added to your total separately. 

LIABILITY

SUPERNOVA FOOTWEAR does not accept liability for lost or stolen parcels. SUPERNOVA FOOTWEAR online recommends customers provide a secure delivery address.

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